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Travel Agency Policies

Below you will find a list of agency policies that may apply to your booking.  If you have any questions about a policy or procedure, please ask one of our travel agents for help.

  • Quotes +

    Quotes are subject to change until deposit is received.

  • Reservation Confirmation +

    Reservation is not confirmed until deposit is received in the office.

  • Payments +

    All payments are non-refundable and non-transferrable. Travel Masters highly recommends purchasing trip cancellation/medical insurance. Call us today to find out how little it can be to cover your trip and give you piece of mind.

  • Passports +

    Passports are required for international travel and must be valid 6 months beyond the dates of your trip.

  • Visas +

    Some destinations require a Visa or certain number of blank pages in your passport please check with our office for specific information on your destination.

  • Airline Tickets +

    Please make sure we have your correct name for your airline tickets. If we do not have the correct information and need to change your name, there will be a name change fee.

  • Traveling with Minors +

    Mexico and some other countries require a signed affidavit if your child will be traveling without both parents.

  • Group Trips +

    All group trips are based on double occupancy. We will try to find you a roommate but if we cannot find you a roommate, you will be responsible for the single supplement.

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What Our Customers Say

  • Thank you very much for arranging our trip to Mexico for working on the spa issue for us. We had a wonderful trip! The Viceroy was AMAZING! We will contact you to help us with travel plans in the future and pass along your contact info to friends. We could not be happier with our experience.

    Ebit Akers Austin, TX - 2017
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